π Return & Refund Policy
At Papilio Clean, we stand by the quality of our products and want you to love your purchase. If you're not completely satisfied, weβve made our return and refund process simple and hassle-free.
π Return Eligibility
To qualify for a return, the following conditions must be met:
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Returns must be requested within 30 days of delivery.
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The product must be unused, in its original packaging, and in resellable condition.
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Proof of purchase (order confirmation or receipt) is required.
π Note: We cannot accept returns for used, damaged, or final sale items.
π How to Initiate a Return
- Submit a Request: Email us at returns@papilioclean.com with your order number and reason for return.
- Receive Approval & Instructions: Once approved, weβll provide the return shipping address and instructions.
- Ship the Item: Pack the product securely and send it back. We recommend using a trackable shipping method, as we are not responsible for lost packages.
- Receive Your Refund: Once we receive and inspect the return, weβll issue a refund to your original payment method within 5-7 business days.
π Return Address:
π Papilio Clean
10810 N Tatum Blvd, Ste 102-667
Phoenix, AZ 85028
π° Refund Policy
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Approved refunds will be processed within 5-7 business days after receiving the returned item.
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Shipping costs are non-refundable, and the customer is responsible for return shipping fees.
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If your return is due to a defective or damaged item, we will cover the return shipping and issue a full refund or replacement.
π Late or Missing Refunds?
If you havenβt received a refund after 7 business days:
- Check your bank account.
- Contact your credit card company (processing times vary).
- Still need help? Email us at support@papilioclean.com.
π¦ Exchanges
We only replace items if they arrive defective or damaged. If you need an exchange, email us at support@papilioclean.com within 7 days of delivery with photos of the damage.
π Non-Refundable Items
β Gift cards
β Final sale or clearance items
β Used or damaged products
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