❓ Frequently Asked Questions (FAQ)

Got questions? We’ve got answers! Below are the most common questions our customers ask. If you need more help, feel free to reach out to support@papilioclean.com.

🚚 Orders & Shipping FAQ 

📌 Where do you ship from?
We work with trusted manufacturing and logistics partners worldwide. Depending on your location and product availability, your order may ship from the U.S., Europe, or Asia to ensure the fastest delivery.

📌 How long does shipping take?
Our standard shipping times are:
📦 U.S. Orders: 7-15 business days
📦 International Orders: 10-20 business days

Shipping times may vary due to customs clearance, high demand, or unexpected delays.

📌 How long does order processing take?
All orders are processed within 2-5 business days before shipment. Once your order is shipped, you will receive a tracking number via email.

📌 Can I track my order?
Yes! Once your order ships, you’ll receive a tracking link via email. You can also use our Track Your Order page to check real-time updates.

📌 Why is my tracking number not updating?
Tracking updates may take 3-7 business days to reflect on the courier’s system, especially for international shipments. If you still don’t see an update after a week, please contact support@papilioclean.com.

📌 My order is taking longer than expected. What should I do?
If your order hasn’t arrived within the estimated time frame, please:
1️⃣ Check your tracking number for updates.
2️⃣ Allow a few extra days, especially during peak seasons or customs delays.
3️⃣ Contact us at support@papilioclean.com if your package hasn’t arrived within 30 days, and we’ll assist you.

📌 Do you offer expedited shipping?
Currently, we only offer standard shipping to keep costs low for our customers. We’re working on adding faster shipping options soon!

📌 What happens if my package is lost or stolen?
If your order is marked “delivered” but you haven’t received it:
✅ Check with neighbors or your local post office.
✅ If still missing, contact us at support@papilioclean.com within 7 days of the delivery date, and we’ll help resolve the issue.

If your package is lost in transit (not delivered), we’ll either reship it or offer a refund, depending on the situation.

📌 Do you ship worldwide?
Yes! We ship to most countries. However, certain locations may have longer shipping times or customs restrictions. If you’re unsure, feel free to email us before placing an order.

Still have questions? No worries! Get yours today and experience the difference!

🛒 Buy Now – Shop Papilio Clean

🔄 Returns & Refunds

📌 What is your return policy?
We accept returns within 30 days of delivery as long as the item is unused, in original packaging, and in resellable condition. Read our full Return & Refund Policy for details.

📌 How do I request a return?
Simply email returns@papilioclean.com with your order number and reason for return. We’ll guide you through the process.

📌 How long does it take to receive my refund?
Once we receive your return, refunds are processed within 5-7 business days back to your original payment method.

🧼 Product Information

📌 How does Papilio Clean work?
Our products are designed for powerful, effortless cleaning. They remove tough grime with minimal effort, making your home spotless in less time.

📌 Is it safe to use on all surfaces?
Yes! Papilio Clean is formulated to be gentle yet effective, safe for countertops, glass, tiles, and more. Always check product instructions before use.

📌 Do you offer a warranty?
Yes, we stand by our quality. If your product has a defect, we offer a 30-day warranty for replacements. Contact us at support@papilioclean.com for assistance.

💳 Payments & Discounts

📌 What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.

📌 Do you offer discounts for first-time buyers?
Yes! Subscribe to our newsletter and get 10% OFF your first order. Sign up here.

📌 Can I use multiple discount codes?
Only one discount code can be used per order. Make sure to apply the best one at checkout!

📩 Customer Support

📌 How can I contact Papilio Clean?
You can reach us through:
📧 Email: support@papilioclean.com
📍 Address: 10810 N Tatum Blvd, Ste 102-667, Phoenix, AZ 85028
📱 Social Media: DM us on Instagram or Facebook (@PapilioClean)

📌 What are your customer service hours?
Our support team is available Monday – Friday, 9 AM – 6 PM (EST).